Hammer MetalWerks ships orders, both individual packages and pallets, within the 50 United States via ground delivery with various shipping companies such as FedEx, UPS, DHL, Pack Air, etc.
Hammer MetalWerks offers international shipping to most countries. However, there are some countries where shipments are not possible due to War Zones and other international trade restrictions.
Customers are responsible for all shipping charges incurred. Including but not limited to additional taxes, customs fees, import/export fees, etc.
All sales with Hammer MetalWerks are final. In the event that items ordered are not what was expected/needed, customers must contact Hammer MetalWerks immediately to discuss exchanging/returning the items within seven (7) business days, accompanied by the original invoice/receipt. Any items returned for repair without a return authorization number (RMA#) are subject to being denied refunds or exchanges. Any shipping/customs fees, taxes, etc. incurred will not be refunded.
The Hammer MetalWerks shipping department is open Monday - Friday from 8am - 4:30pm EST. Our carriers typically pick up by 3pm daily. We are closed on weekends and all major holidays. If your order is urgent, please contact customer care at 1-317-547-4747 to arrange for expedited shipping and/or after hours pick up. After hours pick up is subject to a flat $200 USD fee payable by cash only.
Hammer MetalWerks ships all packages insured and with a signature requirement. If the customer chooses to remove these security features, they are responsible for any damages, losses, missing, or miss-delivered shipments.
All shipments from Hammer Metalwerks are FOB Indianapolis, Indiana, USA (or other origin where applicable). Customer assumes title for all goods when they are picked up by the carrier. Any damages, losses, missing items, or misdelivered shipments are solely the responsibility of the customer. For items shipped on a Hammer MetalWerks account we will gladly help you in making a shipping claim with the carrier. Claims for shipments made on any account other than Hammer Metalwerks’ account will be the sole responsibility of the customer. A denial of claim by the carrier shall not release the customer from any obligations to pay for damaged, lost, missing or misdelivered goods.
Customers are responsible for inspecting shipments prior to accepting delivery. For any issues contact Customer Care immediately at 1-317-547-4747x 3 or via email at firstname.lastname@example.org. Be sure to photo-document any damage. Do not throw away any of the original packaging. Issues need to be reported within 72 hours of delivery acceptance.
In the event that a shipment is unable to be delivered for reasons that are within the customer's control, re-delivery fees may apply. Return shipping charges will be the customers responsibility and will need to be paid in full before re-delivery is attempted. In the event the freight carrier stores the order for any amount of time other than the standard transit time, the freight carrier reserves the right to bill the customer storage fees directly. If the freight carrier bills these fees Hammer MetalWerks, we reserve the right to bill those charges back to the customer. The customer will also be responsible for damages that may happen during storage. Once orders stored are received by the customer, any damages incurred during storage should be discussed with the storage facility and are the responsibility of the customer to resolve and are not covered under warranty or exchange/repair policies. Customers are responsible for any shipping charges for shipments that are refused upon delivery plus a 25% restocking fee. Please contact Customer Service at 1-317-547-4747x 3 in the event of re-delivery or re-consignment.
Quantities and availability are subject to change without prior notice. Hammer MetalWerks will notify the customer when items are not available for immediate shipment. Once items are available to ship, Hammer MetalWerks will notify the customer. Any changes to the shipping method or speed will be discussed at this time.
If any part of an order is cancelled after it has been shipped the customer will be responsible for the full amount of round-trip shipping and handling charges, plus any applicable restocking and repair fees.
Custom orders or special orders are final sale once they have entered the production stage. If for some reason the items are no longer needed, and production has not started, the customer will be billed for any non-standard items ordered on behalf of the custom/special orders. Please contact Customer Service at: 1-317-547-4747x 3 or email email@example.com with any questions.